Answer
Replies from your notes, held five minutes.
Routine questions answered for you, everything else drafted and sent to your email, Slack or webhook. Nothing goes out on its own that your notes don't cover.
Stop answering the same email twice.
Write down what you'd normally say: delivery times, prices, opening hours, your returns policy. Panda answers the questions those notes cover, signed with your name, and waits five minutes before sending so you can stop it.
Only from your notes
If the answer isn't in what you wrote, nothing goes out on its own. You get a draft with the gap marked.
You pick what it answers
Switch it on per kind of message: order questions yes, refunds no.
Urgent or unclear comes to you
Panda doesn't answer anything urgent, or anything it isn't sure about.
Reads like you wrote it
Short, about their message, no "I hope this email finds you well". A reply that still sounds like a bot stays a draft.
What Panda may say, from Kerb Coffee's settings
Orders ship within 2 working days. Delivery takes 3 to 5 working days in the EU. Decaf: Colombia, Swiss Water process, 250 g and 1 kg bags. Returns are free within 30 days if the bag is unopened. Wholesale from 20 kg a month: Sam sends the price list.
Ana Lima Contact, 09:15
do you do decaf? my partner can't have caffeine anymore
Panda answered at 09:20, five minutes after it arrived
Hi Ana, We do: a Colombian decaf made with the Swiss Water process, in 250 g and 1 kg bags. Thanks, Sam at Kerb Coffee
Email, Slack or a webhook.
Each real message goes where you choose. Spam stays in the inbox.
The summary on top, the original message below. Hit reply and it goes to the sender.
Order status from Ben Ade Order status
Orders inbox, today at 11:32
Ben ordered on Sunday and wants to know when order #4402 will arrive.
hey when will order 4402 get here? ordered it sunday
Slack
Posted to the channel you pick, with the one-line summary and a link to the message.
orders
InboxPandaAPP11:32
Kerb Coffee: Order status: Asks when order #4402 will arrive; ordered on Sunday.
name: Ben Ade
message: hey when will order 4402 get here? ordered it sunday
Open in inbox
Webhooks, Zapier, Make and n8n
Signed JSON with the intent, summary, facts and attached files. Zapier, Make and n8n take it from there, without code.
POST https://yourshop.com/hooks/panda x-signature: sha256=1f0e9c… { "inbox": { "id": "k3J9x" }, "intent": { "id": "order", "name": "Order status" }, "submission": { "ai": { "gist": "Asks when #4402 arrives." }, "data": { "email": "ben@…", … } } }
Then, without code
- Zapiera contact in your CRM
- Makea row in your spreadsheet
- n8na ticket in your help desk
Start with one inbox.
Free for 250 messages a month. No card.